Organisational Area

Quality Management, Processes and Protocols

Manage documentation and quality protocols in the Social and Health environment. Supervises internal processes, ensuring that Social and Health operations comply with quality standards and regulations. It facilitates the management and distribution of documents and operating procedures, promoting effective and safe social and health practices.

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Functionality

  • Quality Protocol Management: Apply and supervise Quality Protocols in your service.

  • Document Archiving: Centralises regulatory documents and internal processes.

  • Controlled access and distribution: Adjusts access to documents based on staff roles and responsibilities.

  • Continuous review and updating: Ensures documents are always up to date.

  • Change Tracking: Records changes and updates made to documents.

  • Internal and External Audits: Supports the conduct of audits for conformity assessment.

  • Staff Training and Awareness: Provides training material for staff.

Management of Documentation and Quality Protocols in the Social and Health environment, which is crucial if we take into account the high level of regulation of the sector at Local, Regional, National and European level.

One of the key functionalities of this module is the ability to upload and archive documents relating to quality standards, operating procedures, guidelines and good practices. Accurate management of these documents is essential to ensure that the social and health service operates in accordance with regulations at all levels.

The module also allows you to distribute these documents to all stakeholders in your organisation. This is especially important to ensure that each staff member is always up to date with the latest protocols and regulations. The platform tracks the reading (known as “acknowledgment”) of these documents by the recipient Social and Health personnel, which guarantees that everyone is informed and that the information has been received and really understood.

This traceability not only guarantees compliance with internal and external standards and procedures, but also contributes to raising the quality levels of Social and Health care. The ability to control the distribution and acceptance of documents is crucial for quality management and for maintaining a safe and informed work environment.

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